Managed IT Services
Our managed IT services deliver 24/7 monitoring, maintenance, support, and administration across your infrastructure and devices. With SLAs, detailed reporting, and a focus on reliability, we keep your technology running smoothly for staff productivity and customer satisfaction.
24/7 Monitoring
We watch over your infrastructure night and day to spot problems immediately. With engineers alerted to performance and downtime issues, you get peace of mind that mission-critical systems are always covered.
Automated Maintenance
We leverage automation to handle tedious yet essential maintenance like patching, disk cleanups, performance optimizations, and automatic remediation of common issues that prevent minor errors from escalating behind the scenes.
Emergency Response
When IT emergencies strike, you want experts who know your environment, ready to take charge. We provide an after-hours emergency response hotline to our 24/7 clients and mobilize immediately to mitigate disruptions.
Employee Onboarding and Offboarding
We onboard new hires the right way, with proper access controls, security training, and understanding of policies. When an employee departs, we take the necessary actions to disable access in the system.
Infrastructure Management
Consider your infrastructure – servers, networks, data centers – fully managed. We'll keep resources optimized, monitored, and compliant. Our certified technical team oversees your entire technology system.
Remote IT Support
Our helpdesk heroes resolve everyday IT issues promptly and knowledgeably. Reach us by phone, email, or online. Our software enables instant remote access to troubleshoot your devices quickly, wherever they are located.
Reporting & Analytics
You'll receive insightful reports with a view of your technology systems health and safety. You'll have access to reports detailing patch compliance, performance metrics, software lists, and service ticket history.
Service Level Agreements
We meet our service level agreements with room to spare. You'll have clear expectations for response times to varying levels of service issues. Our 60-minute response to mission critical issues provides peace of mind.
User Account Administration
Managing user accounts across systems gets cumbersome fast. Let us handle timely provisioning, modifications, and deactivation of users in directories like Active Directory, Azure, and Google. We'll integrate with directories too.