Managed IT Services

Managed IT Services

Our managed IT services deliver 24/7 monitoring, maintenance, support, and administration across your infrastructure and devices. With SLAs, detailed reporting, and a focus on reliability, we keep your technology running smoothly for staff productivity and customer satisfaction.

24/7 Monitoring

We watch over your infrastructure night and day to spot problems immediately. With engineers alerted to performance and downtime issues, you get peace of mind that mission-critical systems are always covered. With experts on call to respond swiftly and keep your systems up and running optimally.

Automated Maintenance

We leverage automation to handle tedious yet essential maintenance like patching, disk cleanups, performance optimizations, and automatic remediation of common issues that prevent minor errors from escalating behind the scenes. Extending the life of your investments for maximum ROI. Our bots do the work without errors or complaints!

Emergency Response

When IT emergencies strike, you want experts who know your environment ready to take charge. We provide an after-hours emergency response hotline to our 24/7 clients and mobilize immediately to mitigate disruptions when you need it most.

Employee Onboarding and Offboarding

We onboard new hires the right way, with proper access controls, security training, and understanding of policies. When an employee departs, we take the necessary actions to disable access in the system.

Infrastructure Management

Consider your infrastructure – servers, networks, data centers – fully managed. We‘ll keep resources optimized, monitored, and compliant. Our certified technical team oversees your entire technology system so you can focus on your mission.

Remote IT Support

Our helpdesk heroes resolve everyday IT issues promptly and knowledgeably. Reach us by phone, email, or online. Our software enables instant remote access to troubleshoot your devices quickly, wherever they are located. We love solving technology puzzles and helping people.

Reporting & Analytics

You’ll receive insightful reports with a view of your technology systems health and safety. You’ll have access to reports detailing patch compliance, performance metrics, software lists, and service ticket history. We translate data into insights.

Service Level Agreements

We meet our service level agreements with room to spare. You’ll have clear expectations for response times to varying levels of service issues.  Our 60-minute response to mission critical issues provides peace of mind knowing you don’t have to react and stay focused on your mission.

User Account Administration

Managing user accounts across systems gets cumbersome fast. Let us handle timely provisioning, modifications, and deactivation of users in directories like Active Directory, Azure, and Google. We’ll integrate with directories too.

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Book a Call

This quick, low-pressure call is an opportunity for us to get acquainted. I look forward to learning about your organization, hearing your support needs, and sharing how CPU RX's managed IT and security services can help.

Learn About Our Managed IT Services

With over 20 years of experience, CPU RX has the expertise needed to secure your systems and protect your confidential data. Contact us today to learn more about our managed IT services.

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